DELIVERIES:

1. Orders placed Monday to Friday before midday (GMT) will be dispatched on the same day. Order placed after midday will be dispatched the next working day.

2. We do our best to ensure that you receive all items on time, however UNSQUASHABLE cannot be held responsible for deliveries delayed caused by couriers. 

3. Deliveries to the UK will take 1-2 working days. International shipments can vary and UNSQUASHABLE will provide a tracking number if requested should you wish to track your order.

4. UNSQUAHSABLE currently dispatch to the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Egypt, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, United Kingdom and United States. Please note that shipping price will be automatically adjusted at checkout.

5. If you require products to be shipped to a country not listed above, please email details of your required shipping address to sales@unsquashable.com

RETURNS POLICY:

1. Products may be exchanged within 30 days of you receiving your order, conditional upon the returned product(s) being in a re-sellable condition. Returned products should be unworn, with all labels and tags still attached and should be accompanied with the proof of purchase from www.unsquashable.com. For the avoidance of doubt, all returned rackets must have the cellophane cover on the grip in order for us to process/accept the return.

2. Please email sales@unsquashable.com with details of your return in order that we can provide you with a Returns Form and details of how to return your parcel back to us.

NOTE: It is your responsibility to provide proof of return. We do not accept liability for lost, damaged or undelivered items. We therefore recommend returning the goods through traceable means. We will contact you within three working days of receiving your returned product(s) to confirm what action will be taken.

3. All returned products, including faulty products, need to be returned to the address below for inspection.
UNSQUASHABLE Returns Department 
The Old Tanks 
Penpole Lane 
Shirehampton
Bristol 
BS11 0EA 
United Kingdom